Effective Date: October 16, 2026

Booking a gynecological consultation can involve sharing information you would ordinarily keep private. At Dr. Swati Jha’s Clinic, we recognize this responsibility and handle the details you provide with care.

This policy explains what information reaches us through the website and clinic, how it supports our work, and how you can raise a concern about its handling. When a particular activity requires your consent, we will seek that consent separately.

1. Information We Collect

We receive different information at different stages of your interaction with the practice.

Personal Information

For an appointment request or inquiry, we may need:

• The name of the person attending
• A mobile number for booking-related communication
• An email address, if email correspondence is requested
• The preferred consultation date or time
• A short explanation of the concern, which you may choose to share

During a consultation, additional medical details may be needed to understand your symptoms and plan appropriate care. You do not need to describe your complete medical history in an initial website message.

Automatically Collected Information

Depending on the website tools in operation, browsing may generate records of:

• The IP address used to connect
• Your browser and operating system
• The category of device used
• Pages requested during the visit
• Visit times and approximate browsing duration

These technical records help identify loading problems, understand navigation patterns, and maintain the website.

2. How We Use Your Information

Each use should relate to the reason the information was collected. For example:

• We use the phone number or email you provide to follow up on your preferred consultation slot.
• Booking information helps organize consultation schedules
• Relevant health details support clinical assessment and follow-up
• Communication records help us address outstanding questions
• Technical information helps us investigate website faults
• Patient records support continuity of care and necessary recordkeeping

We do not offer personal information for sale or rental. Patient details are not supplied to outside organizations for their own marketing campaigns.

3. Medical Information Privacy

Discussions about periods, fertility, pregnancy, infections, and other gynecological concerns can be particularly sensitive. Information obtained during care is treated as confidential.

Access is based on the responsibilities of the person handling the information. Details may be shared for authorized patient care, with consent where required, or when a lawful obligation permits or requires disclosure.

For medical reports or other sensitive documents, please ask the clinic which submission method to use before sending them.

4. Cookies Policy

Some website features may rely on cookies, which are small pieces of information stored through your browser.

Depending on the website configuration, these may support:

• Operation of essential page features
• Recognition of previously selected preferences
• Measurement of page visits
• Investigation of browsing difficulties

You can review cookie settings through your browser and any preference controls offered on the website. Restricting cookies may change how certain features behave. Where required, permission will be requested before non-essential cookies are used.

5. Third-Party Services

Parts of the website may depend on services operated by other providers. Examples include:

• Google Maps, where a location map is embedded
• Google Analytics, if visitor measurement is enabled
• Hosting services that make website pages available

The details processed by each provider depend on the features being used and their settings. Those providers publish their own explanations of how they handle information.

A link from our website may take you to a separately operated service. Please check its privacy practices before entering personal or medical details.

6. Data Security

Protecting information requires attention to both electronic systems and everyday handling. Reasonable safeguards may include:

• Security arrangements for website hosting
• Access limited to authorized personnel
• Careful management of patient documents and correspondence

These precautions reduce risk, but they cannot eliminate every possibility of loss, unauthorized access, or technical failure.

Information is kept for the time needed to fulfil its purpose and any applicable recordkeeping obligations. Once retention is no longer necessary, appropriate deletion or anonymization is undertaken where practicable.

7. Your Privacy Rights

You may use the contact details below to discuss information held about you. Subject to applicable requirements, requests may concern:

• Access to your personal information
• Amendment of an incorrect entry
• Completion of missing details
• Deletion of information eligible for removal
• Withdrawal of previously given consent
• A concern about collection, use, or disclosure

Before releasing or changing records, we may need to establish that the request comes from you or an authorized representative.

Some medical information may need to remain on record despite a deletion request. If withdrawing consent affects our ability to provide a particular service, we will explain the relevant limitation.

8. Children’s Privacy

Adolescent gynecological care may require the collection of a young patient’s information. Such details are handled with appropriate regard for confidentiality, and parental or lawful guardian consent is sought where required.

If you suspect that a child has submitted information through the website without the necessary authorization, please bring it to our attention for review.

9. Updates to This Privacy Policy

Changes to appointment systems, website features, or information practices may require this page to be revised.

When a revision is published, the effective date will be updated. Additional communication or renewed consent will be arranged where necessary.

10. Contact Us

Please direct requests about your records or concerns about information handling to:

Dr. Swati Jha’s Clinic
RN Tower, Ground Floor, Bailey Rd, opposite Gola Road, near Atlantis Hospital,
Rupaspur, IAS Colony, Danapur, Patna, Bihar 801503

Phone: +91 9288583031
Email: contact@drswatijha.com

Patient Privacy Commitment

You should be able to discuss your health without unnecessary exposure of personal details. Our approach to privacy centres on careful listening, restricted access to records, and responsible communication throughout your interaction with the practice.